Terms and conditions

This page contains our full User Agreement. You may wish to print this page for reference.

This Agreement sets forth the terms and conditions for your use of this SANA-STORE.COM website. Your use of this site constitutes your agreement to these terms and conditions.
This Agreement (the "Agreement") is between you and SANA-STORE.COM .
Subscribing to SANA-STORE.COM website or making any other user registration indicates your agreement to the terms and conditions set forth here.

Terms of use of this site

Your rights
SANA-STORE.COM grants you a non-exclusive, non-transferable, limited right to access, use and display this website (the “Site”) and the materials provided herein, provided that you comply fully with this agreement. The contents of the Site are only for your personal, non-commercial use. You agree not to interrupt, or attempt to interrupt, the operation of the Site in any way.

Your password
As a part of the registration process, you will select a password. You must take care to keep your password confidential. You must not disclose it to anyone and you must take care where you write it down on paper or where you store it electronically.

Termination
In addition to any other rights of the parties set forth herein, either you or SANA-STORE.COM may cancel or terminate this agreement at any time. SANA-STORE.COM also reserves the right to restrict, suspend or terminate your access to your account in whole or in part, without notice, with respect to any breach or threatened breach by you of any portion of this agreement. If we find that you are not using the service properly we reserve the right to terminate your use of the service immediately and, if necessary, take legal action against you.

Commercial use policy
Our reports, information and ratings may not be used in advertising or for any other commercial purpose. SANA-STORE.COM will take all steps open to it to prevent commercial use of its materials, its name, and the name of SANA-STORE.COM or its other publications.

Copyright and permissions
SANA-STORE.COM owns the copyright for all material presented on this site. All texts and materials on this website or any other publications, in whole or in part, is forbidden to use without prior written permission. Address requests to info@sana-store.com. All rights reserved.

You may not copy or use any of the graphics (or other elements) from this site within another site

Corrections to the site
SANA-STORE.COM has the right to correct any errors or omissions, and change any portion of the site without notice. If you find an error, please report it to the info@sana-store.com.

As SANA-STORE.COM does not have the resources to review or vet contributors' comments, it does not control or vet any of the content of these comments. It takes no responsibility for, nor endorses or necessarily agrees with, the contributions of members of the public. If you believe user comments are inappropriate or unsuitable, please email us at info@eujuicers.com with the following details:

Where the material is located on the site.
Why you consider the material to be inappropriate.
Your name and contact details.

SANA-STORE.COM takes all complaints it receives seriously. On receipt of any complaint we will review the relevant material and remove it if appropriate. While we aim to act on any complaint within one business day of receipt, we cannot guarantee that we will read your complaint (or act on it) within any specific time period. We will not act on any complaint which is vexatious, or which appears to be so. If you do not include your name and contact details in the complaint we may treat the complaint as vexatious.

SANA-STORE.COM contribution
From time to time, SANA-STORE.COM staff may respond to queries or comments. Such participation is not approval, agreement or endorsement of the views of the poster, nor is it indicative of systematic review of that or any other forum by SANA-STORE.COM.

Removal of material

We may remove any material from the site at any time without cause and without notice to any person. The removal of material is not an admission that the material is inappropriate nor is it an admission of liability by SANA-STORE.COM. As a guide, where SANA-STORE.COM has received a complaint about material, it will ordinarily remove that material if it:

1. is for a commercial purpose.
2. is indecent or abusive.
3. is false or misleading.
4. is slanderous, libellous or defamatory.
5. is likely to cause injury of any kind.
6. violates any rights of any person.
7. violates any applicable laws, rules, or regulations.
8. contains software viruses or any other malicious code.
9. is in its opinion of a vexatious nature.

Emails to customers

If you have opted to provide us with information about yourself, SANA-STORE.COM may use this information to contact you by email or by post to send you details about SANA-STORE.COM, our sister website EUJUICERS.COM, or any other information or materials which SANA-STORE.COM thinks may be of interest to you. If you do not want SANA-STORE.COM to use this information in this way please contact us (E-mail info@eujuicers.com).

Terms and conditions of sale

Seller

For the purposes of all sales transacted on this site, the seller is:

EUJUICERS.COM s.r.o.(ltd)
Registered business address: Na Zlate Stoce 1886/5a, Ceske Budejovice 37005, Czech Republic
Phone: 00420 775 584 237
ID: 281 01 979
VAT: CZ281 01 979

Pricing

Prices are stated in Euro (EUR) including VAT for countries from European union.

21% of VAT is deducted from the ordered goods if the order came from a non EU member country. In this case prices do not include any duties. Duties and VAT are the sole responsibility of the customer and will be paid to the competent customs office during the delivery.

Your rights
Under Electronic Commerce (2000/13/EC), Unfair Commercial Practices Directive, Unfair Contract Terms (93/13/EC) and related state and territory fair trading laws you have inalienable rights and remedies available to you if you consider something you purchase from this site is not of the standard you expected given its price and the way it was described. These rights are in addition to and not limited by the information below about our cancellation, refunds & returns policy. In case of any complaints you might contact a European Commissioner for Consumer Protection.

Cancellations, refunds & returns
For all our products sold through our online shop you may return any damaged or unwanted product within 14 days for a prompt refund of its purchase price. The customer is responsible for return shipping charges, unless the product is defective. The refund amount will be reduced by transport, bank or PayPal fees which third parties charge our company. Please make sure that you include the original packing slip with the product and that it is securely wrapped and cleaned and returned in the original packaging. Any products returned not properly cleaned will be subject to a cleaning charge. SANA-STORE.COM is not responsible for damage which might be caused during the transport. Send the package to:

EUJUICERS.COM s.r.o.(ltd)
Na Zlaté stoce 1886/5a
370 05 České Budějovice
Czech Republic
 

Note that SANA-STORE.COM is not responsible for any shipping costs incurred due to refusal by customs offices outside of the EU. See "Customs fees and charges" below.

Payment by credit card is only available within the EU

We offer payment by credit card only within EU countries. For customers outside of the EU, you can pay by wire transfer or PayPal. To use PayPal, select the wire transfer option and write that you would like to use PayPal in the notes. We will send a payment request to your PayPal account. Thank you.

Cancelling your order - Credit card payments
In case you have placed an order and paid with your credit card - please note that once cancelling your order you will be refunded the full amount reduced by the amount of the banking fees for credit card payments. Banks charge approximately 3,5% from the paid amount for every transaction and will keep that percentage. Therefore, please make sure you have made the right choice before you pay for your juicer. Remember, we are here to help you with your choice. Don't be afraid to contact us for any help!

Shipping & Delivery time

We ship to most European countries and many countries outside of Europe .

How do I calculate my shipping costs?

Add your desired product to the cart by clicking the buy me button. Then select your country from the drop-down menu. The shipping costs vary from the total amount of your order.

In case you are from one of our Partner countries, please switch to your language for more information on shipping and better services. Use the "Choose your country" drop-down menu to switch to your language.

Partner countries = we have a direct representative in your country
Non partner countries = we don´t have an office in your country
Non EU countries = Countries in Europe but not part of European union
Other countries = Countries out of Europe
The list of countries is displayed in the left column.

Delivery time for non partner and non-EU countries (not UPS, no tracking)

3-10 working days after recieving your payment for Zone 1 - Zone 5
6-30 working days after recieving your payment for Zone 6 and Zone 7
50-90 working days after recieving your payment for Zone 8
Please note that there might be some customs duties set up by your government.

In case you can´t find your country on the list it does not mean we do not ship to your country. Just use the contact form to contact us and we will calculate the shipping costs for you. If you have any other questions, do not hesitate to contact us via email info@eujuicers.com or phone .

IMPORTANT NOTE:we might not be able to ship certain products to your country as there might be exclusive contracts for some products and areas. Please note that shipping to islands always incurs additional shipping costs. If you need delivery to an island address, please contact us and we can work out the details.

Customs fees and charges

Delivery into countries outside the European Union: Prices do not include customs, charges for customs clearance, storage at the airport or additional shipping fees. Customs and additional shipping fees are the sole responsibility of the customer. We do not have any way of calculating the cost of import taxes or duties placed on any package that leaves our warehouse. They are placed on items by your own government and you must contact your customs office to find out if they will apply and in what amount. Please check this beforehand, as your customs office will charge you duty fees even if you don't accept the shipment. If your order is refused by the recipient country's customs office and returned to us, we will issue a refund less the shipping costs to the recipient country and back as we must pay the shipping company regardless.

We keep the right to change the courier service in case of some destinations.

Security 
All details, including credit card information, submitted through this site pass through our secure server, which offers 128-bit encryption.

Changes to these terms and conditions
SANA-STORE.COM may modify these terms and conditions at any time without providing notice to you. Your continued use of the site after such a modification constitutes your acceptance of that modification. For this reason we provide a link to the terms and conditions at the bottom of every page — you should check them each time you visit, because you are bound by them if you use the site.